Maps, maps, maps – why you can never have too many

When I first started working as a business analyst back in 2013, there was less of requirement for me to produce the above tools for my team to help them in their understanding of the end users. As, more and more organisations embrace user centric design, there is need for business analysts to be able to produce artefacts that show how the user will be interacting with the service/product. Let’s get started Below I briefly describe different maps that you can use within a project to show how a user interacts with a service. Isometric map Isometric …

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