Frustration Log — Knowledgebase.business

Step 1 of 4 — Who are you?

Step 1 of 4

About you

We need to know who you are so we can follow up if needed — and so the business owner gets a copy of everything you log.

Your name

Your role

Your email address

A copy of this log will be sent to you and the business owner.

Step 2 of 4

What's frustrating you?

Describe the problem as clearly as you can. No frustration is too small — the ones that happen every day are often the most expensive.

What category does this fall into?

Process — the way something is done System — software or technology Task — a specific job or step Communication — handoffs or information gaps People — roles or responsibilities unclear Other

Give it a name — one short line

Something you'd call it in a meeting. e.g. "Trust reconciliation every Friday" or "Finding the right invoice code"

Describe what happens — and what's wrong with it

What do you have to do? Where does it break down? What would a better version look like?

Which area of the business does this affect most?

Marketing Sales / enquiries Delivery / client work Admin / finance Management / team IT / systems

Step 3 of 4

What does it cost?

This is the part most people skip — but it's the most important. When we can put a dollar figure on a frustration, it becomes impossible to ignore.

Not every frustration happens daily. Fill in how long it takes each time and how often it happens — we'll calculate the annual cost automatically.

Annual cost calculator

Updates as you type

Time it takes each occurrence

How often does it happen?

Your approximate hourly rate ($)

How many people does this affect?

Estimated annual cost to the business

Fill in the fields above to calculate

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Is there any other cost beyond time?

Errors it causes, client impact, rework, stress on the team, missed deadlines…

Step 4 of 4

How urgent is this?

Help us prioritise. Some frustrations are critical right now — others can wait. Your answer shapes what we work on first.

How urgent is this frustration?

Minor irritation — worth fixing eventually

Slows things down but we manage. Not causing major problems right now.

Significant — costing us time or money regularly

Noticeable impact on the team. Should be fixed in the next few months.

Critical — this needs to be fixed now

Causing real damage — to clients, team morale, or the business financially. Can't wait.

If you could wave a magic wand — what would the ideal solution look like?

Don't worry about whether it's possible. Just describe the outcome you'd want.

Anything else we should know?

✅

Frustration logged

Thank you. Your log has been sent to the business owner and a copy is on its way to your inbox. We'll review it and let you know what we're doing about it.

Every frustration you log is a chance to make the business better. The ones closest to the work are the ones that matter most.